Really took more effort than I thought it would
Honestly, setting up with this software and going through training was way more of a struggle compared to what I was used to before. Back then, other platforms made onboarding feel more natural. Here, it was like every step had some sort of wrinkle — be it the language used in instructions or how the buttons behaved during tutorials. I kept getting stuck trying to find the right feature in the dialer or understanding how the database linked with the calling tools. I thought they’d have made it easier with all the automatic updates they do, but it seemed to confuse the system sometimes or change things around. Support was okay at best, but it didn’t really help me clear things up quickly. Plus, signing up and making payments felt tedious with multiple confirmations and slow invoicing. Comparing this to what I used before, I have to say it demands more patience and effort just to get going. It wasn’t a smooth ride for me and honestly left me pretty frustrated in some moments because I wanted to focus on actual calling work, not fighting software.