Really surprised by how unresponsive support was
My experience with WFHI’s support was quite disappointing. From the start, the people on the phone were slow to respond and often unavailable when I needed quick help. I expected more timely replies given that telephonic support and priority assistance were supposed to be strengths. Instead, I found myself waiting on hold for long periods or being passed around from one agent to another without a clear answer. This made dealing with software issues, especially when trying to use the dialer and the database effectively, a frustrating task. Automatic updates happened during this time but without proper guidance, they only added to the confusion. It felt like I was mostly on my own. The sign-up and payment were fine technically, but all the back-and-forth on support overshadowed the good parts. I guess I was genuinely surprised because I thought a company focused on remote workflows would prioritize faster communication. Unfortunately, it felt like the support experience was the weakest link at every step.