Really surprised by how responsive they were
Initially, I expected a lot of delays and back-and-forth when trying to get clarity on sales details and pre-purchase questions. Often, companies take a day or two to reply which slows things down. But here, the team was actually quite quick and very responsive. Every time I reached out to ask about features or the onboarding process, they got back to me almost immediately, which was way better than I'd anticipated. The explanations were helpful and not just generic answers. They made onboarding feel easier than I imagined too. The calling tools seemed straightforward based on these early responses, and the database features were explained well enough that I was confident in how I could use them. It really changed my initial expectations that some companies seem overwhelmed or slow in this stage. Invoicing and sign-up were also handled promptly, avoiding any needless waiting time. All in all, what truly surprised me was how timely and clear communication was during the critical early phase before purchase, which set a good tone for the rest of the experience.