Really surprised by how poor their support was
I honestly didn't expect the support to fail me so badly when things went wrong. The first time I tried to reach out was because the dialer was not connecting calls properly, and I thought it would be a simple fix. But the support line kept me waiting forever and then the answers they gave me didn't really solve the problem. I tried calling back multiple times, and ended up going in circles with the explanations. What surprised me most was that despite following their instructions exactly, the issues persisted every day. It's like nobody was taking full ownership of the problem and each person I reached out to repeated the same steps again. Even after a week of back and forth, my workflow was disrupted and no real resolution was given. The whole experience made me question whether the software is reliable at all. I had expected better telephonic support especially since I was paying for priority assistance. Definitely not what I was hoping for.