Really smooth process, barring one hiccup
When I initially contacted WFHI to understand their software and how it could fit into my remote workflow, the whole sales and pre-purchase experience went fairly well. Signing up was straightforward, and invoicing came through promptly with clear payment details. After making payment, I started the onboarding process which included training sessions and support access, and that was mostly smooth. However, there was one hiccup when I tried to use the dialer tool early on; it failed to integrate with my existing contact database leading to some initial frustration. I reached out to their telephonic support service, and after a few back-and-forth calls, they managed to provide a workaround that allowed the dialer to connect properly. While the support experience was ultimately helpful, I did feel the delay slightly impacted my initial momentum. Besides that, the automatic updates kept the platform running without manual intervention, which I appreciated. The way the workflow database was structured also matched what I intended to do with my remote tasks, making the transition easier. Overall, the process felt efficient despite that minor technical snag, and I came away feeling confident in using the product, though I wish the initial integration had been smoother from the start.