Really smooth even when things slipped up
I thought upfront the training and onboarding might be a bit of a headache if something went wrong, but honestly the whole process felt surprisingly smooth. At one point, during the dialer setup, I encountered some unexpected errors and was worried it would mess up my experience. Yet the training materials quickly covered how to troubleshoot common problems, which helped me get back on track without waiting ages. The onboarding flow also allowed for going backward to fix errors without losing progress, so I could recover smoothly. Their telephonic support was easy to reach and explained solutions clearly when I called, which is not always the case elsewhere. Throughout the sessions, I appreciated that they anticipated hiccups and gave tools to handle them rather than pretending everything works perfectly. Looking back, the training felt comprehensive enough to deal calmly with hiccups. While nothing can remove all troubles, having clear steps, plus approachable support, meant I never felt stuck or frustrated. I see this experience as more positive than many other software trainings I’ve had, especially considering the sometimes tricky parts of working remotely. Hopefully, the automatic updates won’t cause too many new issues, but so far I’m impressed by how well it handled initial problems.