Really smooth daily use, but what was lacking?
I’d definitely say the software behaved steadily day after day once the initial learning curve was over. From the moment I started using the training materials to my regular work in the calling tools and database, everything felt reliable. The dialer worked well on every call, and the automatic updates didn’t disrupt my workflow, which was a great relief. The onboarding flow provided enough guidance so I didn’t feel lost even on the trickier features. That said, one thing I felt was missing was a bit more personalized help during the sales process before buying. Sometimes I wished someone would have explained in more depth how certain features could fit into my specific daily routine. Nonetheless, the software itself is really solid once you get used to it and the self-paced training helped a lot in that regard, so overall I’m very happy with the experience.