Really slow and unhelpful billing support
Honestly, I found the billing and payments support extremely slow and unhelpful. I reached out multiple times because there was a mistake in my invoice that wasn’t being corrected quickly. Every time I called, I got bounced around or left waiting for answers that never felt definitive. It felt like they didn’t prioritize fixing payment issues promptly, and the repeated delays were really frustrating. I tried to explain everything clearly but still faced the same delays. It’s honestly the worst part of the whole experience for me because payments are basic and shouldn’t involve this much back and forth. I would never describe their billing support as responsive, more like unresponsive and inconsistent. I ended up wasting a lot of time just dealing with these problems when I expected a smooth process. Would not recommend relying on the helpdesk for payment issues based on my experience.