really had to figure out the support wasn’t quite what I expected
I've been using WFHI's support services for a bit now, and I have to say it's mostly positive but with some hiccups. The telephonic support is generally responsive and the people seem to want to help, but compared to some other software I’ve tried, it feels like it requires a bit more effort on my part to communicate my issues properly. Sometimes the wait to get through can be a bit frustrating. Still, once connected, I found the support staff quite knowledgeable about the training and software features. The invoicing and payment process went smoothly, which was a relief. The software itself, including the database and calling tools, performed consistently well day to day. But I’m just a bit hesitant about how quickly support resolves more complex problems – that’s where I felt it could improve. So, overall, I’d say it’s a helpful service if you’re willing to be patient and persistent. That subtle extra effort made all the difference in my experience.