Really had to figure it all out myself
Honestly, I wasn’t expecting support to be this nonexistent. When signing up and trying to understand the onboarding process, it felt like I was left completely alone to figure out everything. I kept calling their number, but telephonic support barely answered or provided any real help. I reached out multiple times about issues with the dialer tool, and every time, I ended up resolving the problems myself after sifting through forums and documentation. The automated updates didn’t explain what was changing, so some features stopped working unexpectedly. I even struggled with the database feature integration and couldn’t find quick guidance from the support team. It was really frustrating to waste so much time on things that should have been simple if there was effective communication from their side. I have explained these kinds of issues to friends before, and this time was no different: you buy their software and training expecting some hand-holding but mostly you’re just thrown in the water without a life jacket. Honestly, I wouldn’t recommend relying on their support because you’ll end up doing all the heavy lifting on your own and feeling completely drained.