really frustrating to find support info
I honestly tried to find answers through their telephonic support, but man, it was frustrating. First, when I called, the wait time was long and then the person who responded barely understood the exact issue with the dialer. I explained how the calling tools kept freezing during calls, and they seemed clueless till they transferred me to someone else. Even then, no clear solution was offered, just a lot of back and forth and asking me to restart or reinstall, which I did multiple times without luck. The database setup was supposed to sync automatically but never did, and the support didn't have a fix for that either. Sign-up and invoicing were relatively straightforward, but then again, I didn't want to get stuck on that while the core features failed. Automatic updates came through but made things buggy instead of helping. The whole experience made me doubt how much actual technical help is there when you need it most. The one thing that worked was the payment process, it was clean, but everything else was a mess, and the communication about fixes was poor at best.