Really frustrating experience, lacked clear guidance
Honestly, I found the software quite frustrating because it felt like I had to figure out almost everything on my own without much help. I had hoped the onboarding process would be smoother, but the initial setup was confusing and there weren’t enough clear instructions. For example, configuring the database and linking it with the dialer required a lot of trial and error, which wasted my time. The automatic updates didn’t explain changes well either, so I wasn’t sure if something stopped working or if it was just a new feature. I tried reaching telephonic support, but the responses were slow and not very helpful when I asked about my issues accessing certain software features. Overall, the lack of step-by-step training materials and the self-service style wasn’t what I expected. It felt like a lot of important details were left for me to discover through multiple attempts. Given this experience, I’m quite annoyed and probably won’t continue with this software.