Really frustrated by the billing chaos
The billing process left me completely frustrated day after day. One particular moment stands out when I checked my account expecting the usual updated invoice but instead found missing charges that made no sense. I tried to get clarity through their support but the repeated explanations only added to my confusion. The payments seemed to register inconsistently; some days the system didn’t acknowledge my payments immediately and other times the invoices would double up for the same period. There wasn’t a smooth flow of information from WFHI’s system about these issues, which caused me to second guess my bookkeeping. The sign-up and payment initial steps were okay, but the ongoing day-to-day invoicing has been a mess. It feels like the software’s billing component wasn’t designed well for steady use, and I’ve been stuck trying to figure things out without clear answers. I hope they improve it, because right now it’s just frustrating to deal with regularly.