Really disappointed with the support, had to fix things myself
Honestly, I was pretty frustrated the whole time using the software. I expected more hand-holding especially when I faced issues with the dialer and database integration. Instead, the support was not very responsive over the phone and most of the time I ended up figuring things out on my own, which was really not what I wanted. The training was not as detailed as I hoped, so it left me with many questions I had to search for answers online. The sign-up and payment process was straightforward but after that it felt like the company just expected me to manage everything myself. I kept calling to get help but there was a lot of waiting before someone could answer and sometimes I was transferred between people without getting a clear solution. It's a shame because the software actually has a lot of potential, but the lack of proper support made me lose confidence. Hopefully they improve their communication because right now it feels like you’re on your own with a tricky tool that’s hard to use without help.