Realizing the labels didn’t clarify anything
While browsing the site and thinking about signing up, I found the labeling and wording quite confusing. Terms used for the software features and training sessions didn’t seem to match what I was looking for, causing me to spend more time trying to figure out what I was actually getting. The descriptions felt generic, and I didn’t get a clear sense of how the calling tools or database functions would fit my needs. The sign-up and payment process didn’t provide much help either since the invoices looked technical but didn’t explain what each charge was for. Overall, at one point it clicked that the whole setup wasn’t what I expected, mostly because of unclear wording, so I didn’t proceed. I expected terms to guide me better, but instead, I felt quite lost.