2 out of 52 of 5Unverified experienceSupport and communication
realized your support isn’t there when I needed it
I started using the telephonic support feature hoping it would be available when I usually worked. Unfortunately, I found that the support hours did not fit my working schedule at all. This mismatch became very clear when I needed quick assistance during an important setup step but couldn't reach anyone promptly. While I can acknowledge that the support staff tried to be helpful when available, the timing simply didn’t align with my hours, causing unnecessary delays. You should reconsider your support availability to accommodate users who work outside traditional timings. The disconnect in timing was the moment it really clicked for me that the support was not fully effective based on my working hours.