Realized the software hours didn’t suit my work schedule
At first, I thought the software and training would fit well within the actual hours I work regularly. However, after signing up and starting to use the calling tools and database features, it became apparent that the timings of automatic updates and telephonic support availability didn’t align well with my work schedule. This mismatch made it harder for me to fully benefit from the priority assistance offered, since some support calls had to be scheduled late or outside my active working hours. The sign-up and invoicing process itself was straightforward and quick, but the ongoing access and update windows simply didn’t click with the specific hours I keep. While the software is capable and training material is clear, this timing issue significantly affected my experience.