1 out of 51 of 5Verified purchaseSupport and communication
Realized support wasn’t going to help me much
It became clear pretty quickly that I wasn’t going to get the kind of support I hoped for. When I encountered errors or needed guidance on the dialer or database features, the helpline wasn’t very forthcoming with useful answers. They were polite enough, but I kept feeling like I was being passed from one person to another without a clear solution. After several attempts, I had to accept that if anything new comes up, I’ll probably have to figure it out mostly on my own. That realization was a bit frustrating because I expected at least some consistent telephonic support to help me navigate issues, but it wasn’t the case in my experience.