realized early support was mostly one-time, ongoing less so
I figured pretty early on that most of the setup assistance from the support team was a one-off thing rather than ongoing. Initially, during onboarding and training phases, they were very responsive and helped calibrate the dialer settings and database access in real time. That was great, and it clicked for me that the foundational issues would get ironed out quickly. However, once I got past that stage, I noticed that day-to-day support was less immediate and less frequent. The automatic updates worked well in keeping the software current without intervention, but when new questions came up, the response time wasn’t always as fast as at the start. This mix of very good initial support followed by a patchier ongoing experience was somewhat expected but still a little disappointing. On balance, the strong first help was valuable enough to get me going, but I’m cautious about relying heavily on continuous live support as I use the system more extensively.