Real confusion started when support steps broke sequence
I expected a clear and logical sequence of support steps, but what I encountered was quite the opposite. Initially, I reached out with a simple query about database integration, expecting a prompt, straightforward walk-through. Instead, the support agent jumped around topics, making it confusing. Later, instead of resolving my dialer issues first, they insisted on verifying billing details, which felt out of order. I appreciate the effort, but the lack of stepwise clarity meant I wasted time repeating myself or searching for missing info. Compared to other platforms I've used, this was disappointing. The moment it didn't click was when I realized I was being passed from one step to another without guidance on actual technical fixes. Had there been a more logical progression and prioritization in responses, my experience would have been much smoother. Unfortunately, it felt like the communication missed the mark entirely for me, leading to frustration rather than resolution.