Ready to go but wished onboarding was quicker
The training and onboarding was generally effective at getting me operational on the platform, though it took longer than I initially expected. It was clear that the training covered the necessary basics and guided me step by step through software features like the calling tools and managing the database. The materials made sure I understood the workflow, which was useful for my remote work setup. Still, the overall process felt somewhat drawn out, partly because of little delays during telephonic support when I needed help. The automatic updates helped fix some initial bugs, but sometimes they required me to re-familiarize myself with changes, adding extra time. Despite the slow start, by the end of onboarding I was comfortable using the software independently. I felt prepared, but I think they could improve the speed of initial setup without sacrificing clarity. Even with minor reservations about timing, the training did its job well enough to get me through to full functionality.