Reached stable workflow after a couple of days
Getting started with the support and communication was a bit slower than I imagined, but I’m happy to say I ended up with everything set up properly. The telephonic support did take its time to really clarify some questions I had about the dialer settings and database syncing. I guess I initially thought it would be more of a real-time call resolution, but it often involved leaving messages and waiting for callbacks or email responses. Still, the staff was friendly and willing to help, which made it less frustrating to wait. After a few days, all my concerns were addressed and I was able to work with the software efficiently. Then, calls using the platform’s dialer went through without bugs, and the database feature integrated well with my workflow. The invoicing and payment process also was smooth, without any surprises. Even though the path was a bit longer than I'd hoped, the end result was good, so I’m satisfied with the outcome.