Quite some back and forth to get clarity
Before I signed up, I had certain expectations about the tools and the kind of support that would be available. The sales pitch was informative, but it did leave a few questions open for me around how exactly the training would integrate with the software access. Once I began the onboarding, it felt a bit tougher to grasp everything as it was presented. I reached out to telephonic support because some features, like the database and dialer functions, didn’t seem to line up with what I had in mind. The team was responsive, but the explanations felt somewhat generic and didn’t always connect to the specific issues I was facing. The payment and invoicing setup was clear enough, which was a relief, but the overall experience felt disjointed compared to the smooth setup implied during the sales discussions. I expected the automatic updates to keep things running seamlessly, but instead, some updates caused unexpected behavior, making me question the software's readiness. Even after hours spent navigating the system and training resources, I’m still not confident that I can fully utilize all the features without further coaching. So the effort to get everything working properly took far longer and was more frustrating than I expected. While some parts were straightforward and easy to understand, the overall mismatch between promises and practical realities was disappointing and wearing.