Quite a confusing mess, honestly
The pre-purchase information left much to be desired. It was not clear at all what exactly was included with the software and training services. Some features were mentioned but not explained well, leaving me to guess if I really needed to pay for everything or only parts of it. The sales team’s responses were vague when I asked about specific details, which added to the confusion. The sign-up and payment process itself also seemed complicated at times, and I found the invoicing terms hard to understand because they used jargon without simple descriptions. They might have a quick onboarding procedure, which I will concede was one thing done passably well, but everything else felt rushed and unclear. The support materials available before purchase did not clarify the product’s limitations or responsibilities. Overall, the whole thing felt like a confusing mess where I was never fully sure what I was committing to until I started using it, and that made me feel hesitant rather than confident about choosing their service.