quite a bit of effort to get the onboarding done right
The training and onboarding process with WFHI didn’t go as smoothly as I hoped, mostly because a lot of things were not explained as clearly as I needed. It took a fair bit of time and patience to get to grips with how the calling tools and dialer worked effectively, and some of the database features were left out of the initial walkthrough or explained in ways that seemed too brief. The automatic updates sometimes added to the confusion because new features or changes arrived without much warning or explanation, forcing me to spend extra effort adapting my workflow. While the invoicing and payment system itself was straightforward enough, the overall clarity and support during onboarding felt lacking, so I ended up spending plenty of time troubleshooting on my own or searching for answers. I wouldn’t say it was completely unhelpful because eventually it worked, but I do think a better explanation or more structured training would have saved me a lot of hassle and effort getting started and comfortable with the software.