Quite a bit more effort than I anticipated
The support and communication with this software setup required much more effort than I expected, especially when compared to the tools I used previously. While the telephonic support was sometimes reachable, the responses often felt slow and not entirely clear, which made troubleshooting my database integration tougher than it needed to be. On the positive side, the automatic updates did work smoothly once they started, which I appreciated as it saved me from manually checking for patches. However, the onboarding flow seemed more complicated than necessary, with several steps that were not intuitive, adding to my frustration. I had hoped for a more seamless sign-up and invoicing process, but it involved quite a bit of back-and-forth communication. The dialer tool itself functioned adequately, but nothing much stood out as particularly user-friendly. Overall, while one aspect—the updates—was handled decently, the effort required to get everything running properly was higher than I had imagined based on my previous experiences.