Quick turnaround on support call
I called the telephonic support to clarify some unclear labels I came across during the onboarding. It took roughly 15 minutes for them to explain the terminology, which I think was reasonable. The wording itself mostly made sense across the portal, but there was one instance related to the database feature where the label didn’t quite match what I expected, which initially slowed me down. The support person was patient and helpful during this specific moment, but regarding other communications, I found the explanations a bit brief without much detail. Overall, the clarity in the wording is pretty good, so it didn’t hold me back once I had that one issue resolved. I’d say the support was efficient, just could improve in providing a bit more comprehensive guidance beyond straightforward answers.