Quick to update but slow to get me started
My experience with WFHI was a mix of some good and some not-so-good points. On the positive side, the software received automatic updates regularly, which showed they are actively improving the product. However, my biggest frustration was how long it took to get started with the system after signing up. The onboarding process seemed drawn out and somewhat confusing at times, and the telephonic support, although polite, took a while to resolve my initial setup issues. While I appreciated the ongoing assistance, the delay in getting fully operational made me question how much time would be lost overall. I also noticed that some features, like the dialer and database integration, required multiple attempts to fully configure. So, while the technical side worked well later, the initial waiting and setup phase was slower than I expected, which was disappointing given the promise of quick remote workflow enablement.