Quick to respond but setup pace was uneven
The support team was very quick when I finally got in touch, which was encouraging on the good side. But before that good moment, I struggled for a bit trying to get past some onboarding steps that weren’t very clear. That waiting period felt longer because I wasn’t sure what to do next, especially with the database and dialer configurations. After I reached support, things moved faster but it did highlight that the initial instructions could have been better. The invoice and payment parts went smoothly without much hassle. So while the support response was a strong point, the mixed speed of setup and the unclear early guidance kept the experience from being fully smooth right away. I think with more upfront clarity, the whole process would get going much faster for new users like me.