Quick support start for those who can match timings
I had expected that getting support and communication up to speed would be quite slow initially, but surprisingly it was faster than I thought. The telephonic support staff took less time than I assumed to help me get through the login and setup phases. This helped a lot with training on the calling tools and database functionality. For people who work in usual business hours or can align their schedules to match the support timings, this setup would likely be smooth and efficient. However, if someone is in a different time zone or works odd hours, the speed of assistance might decrease. The onboarding process itself had a few steps that seemed a bit drawn out, but the updates and training made it worthwhile. I doubt someone seeking immediate issues to be resolved outside the supported hours would have as good an experience. So for people flexible with timings and ready for a short learning curve, this kind of support would suit well from the start.