Quick support but sometimes left hanging
My experience with the training and onboarding was a bit of a mixed bag when it came to the responsiveness of the people involved. At times, the telephonic support was quick to answer my questions, especially regarding the use of the dialer and database features, and that made things easier for me. I appreciated that the support could guide me through some technical hiccups early on without making me feel rushed. However, there were also moments when I felt like I was waiting longer than necessary or when the responses didn’t fully address my concerns, which made me a bit uncertain. It felt like some team members were more available than others during different times, which can be a drawback if you need immediate help. Still, the overall training was fine and the onboarding process covered necessary steps well, so I was able to catch up after a little patience. Reflecting on it, I'm glad the support was mostly helpful, but consistency in responsiveness would have made a more positive impression for me.