Quick setup but ongoing support was a letdown
When I signed up for the WFHI software, the initial setup process was fairly straightforward, which gave me some initial optimism. The onboarding training, although not very detailed, was sufficient to get the dialing tools running, so I could start familiarizing myself with the workflows. However, it became clear that much of the initial setup was one-off and after that, the ongoing support was lacking. Whenever I encountered issues with the database synchronization or the automatic updates, getting real-time telephonic support was challenging due to long wait times and inconsistent responses. The most disappointing part was how the software updates sometimes altered features without clear communication, requiring me to repeatedly troubleshoot problems on my own. Despite the ease of the initial steps, the sustained support needed to maintain smooth operation just wasn’t up to the mark in my view.