Quick responses mixed with occasional delays in pre-purchase queries
Overall, the sales team was quite responsive during my pre-purchase inquiries, which made me feel supported. They promptly answered most of my questions about the software and training, enabling me to understand the workflow features better. However, there were a few instances where responses took longer than I expected, causing a little frustration. Despite these delays, the detailed explanations I eventually received helped clarify the invoicing process and access steps well. This mix of quick and slow replies meant that while I was generally satisfied with the communication, some improvement in consistency would make the experience more seamless. Still, I felt the team was attentive and keen to help even if the timing wasn’t always ideal.