Quick responses, but some confusion on call quality
The telephonic support team responded fast when I had an issue with the calling feature, which I really appreciated because waiting can be frustrating. However, I noticed that the callers occasionally faced some connectivity problems that the support staff seemed unsure about how to address immediately. On the positive side, the onboarding flow was pretty smooth and the training modules helped me learn how to use the database feature effectively. Yet, I do wish there was better clarity on automatic updates since some updates seemed to cause temporary glitches and I had to call support more than once. Overall, while the communication from the team was good and helpful, there was a slight reservation about how quickly some technical issues got resolved. It felt like the support was available and ready but sometimes lacked the detailed answers needed for certain technical hiccups. Still, the call quality problems were intermittent so they didn’t completely disrupt my workflow, but that aspect definitely could improve in the future.