quick responses but occasional delays
I found the initial sales and pre-purchase interaction quite good. The people were generally quick in responding to my queries, which helped me decide to go ahead with WFHI. On the downside, there were a couple of occasions where waiting to get answers felt a bit longer than I expected. The sign-up process itself was simple and the invoices came on time which I appreciated. Telephonic support during this phase was generally helpful though not always instantly available. The software demos and training sessions were clear and answered most of my questions effectively. While the responsiveness wasn’t perfect every time, overall I felt that the team was trying well to support me, balancing the busy workflows they handled. I’d say the positives definitely outweighed the minor delays I faced.