Quick response but onboarding workflow could improve
I found the response from the support team during onboarding quite prompt, which really helped me clarify some doubts about accessing the database feature. Initially, setting up the calling tools felt a bit confusing, especially configuring the dialer for my specific workflow. The training sessions were generally helpful, but a few sections seemed rushed, particularly around automatic updates and when these would take effect. Despite that, the telephonic support was very patient and willing to explain repeatedly when I asked. Sign-up and invoicing went smoothly without any hiccups, which is always a relief. What worked well was the clear guidance during the initial steps, though I would have appreciated more detailed documentation to reduce the need for back-and-forth calls. Overall, it’s a mixed experience: some parts of the software and support impressed me, but others left me wishing for more thorough onboarding materials and clearer explanations.