quick response but a bit inconsistent
I was generally impressed by how quickly the team responded when I needed help during the early stages of training. The onboarding questions I had about the dialer and database features were answered with a mix of email and telephonic support that felt accessible. However, there were a few occasions when the response was slower or required follow-up, which disrupted the momentum a bit. The automatic updates continued without much intervention on my part, which was nice and took some pressure off me. Weighing these together, the responsiveness was a definite plus especially compared to other software I’ve tried, but a more consistent pattern of prompt responses would make the process even smoother. Signing up and payment were straightforward though, and the invoicing system was clear and reliable. Overall, I feel supported but with room for improvement on response consistency.