quick reply times really made a diff, support was mostly on point
I was a bit worried about how responsive the team would be since I needed some clarifications before signing up but honestly the people were pretty quick in their replies and kept me updated when I had to wait. Although sometimes it felt like I was chasing responses especially on tricky questions, overall the tone was friendly and helpful and they never left me hanging without any answer for too long. The one thing that stood out was how consistently someone picked up the phone during calls to support rather than just emails which I appreciated a lot. Was easy to get through during busy periods and that saved me from a lot of back and forth frustrations. I think they could just improve on giving clearer timelines when issues arise but it's decent if you can manage a bit of patience now and then.