Quick replies, missing some detailed info beforehand
The sales team I interacted with was quite responsive and answered most of my questions promptly. When I was considering the product, I found that their communication was timely, and they ensured I understood the software features. However, there was a slight gap in the pre-purchase phase where some of the more technical details about how the database feature integrates with existing workflows could have been explained better. While responsiveness was solid, having deeper information available right from the start would have made the decision-making process smoother and more informed.