quick replies but missed details i needed
I found the sales and pre-purchase support fairly responsive overall, which was a relief because I had multiple questions about the software and training options. The people answering my calls and messages were polite and generally quick to get back to me. However, some answers were quite generic and lacked the specific info I was looking for about how the database feature would fit into my particular workflow. They explained the basics well but I felt a deeper dive would have helped before buying, especially around the day-to-day use of the calling tools and the dialer. While the invoicing and payment process was clearly outlined, I did wish the sales team had been a bit more proactive in following up with additional materials addressing my concerns. It made the decision a little harder than it needed to be. So, the responsiveness was good but more detailed and tailored communication was missing for me to feel completely reassured.