Quick realization: I had to figure many things myself
When I first considered purchasing WFHI’s software, I thought the sales and pre-purchase support would walk me through everything step-by-step, but that wasn’t quite how it went. At first, I expected clear guidance about invoicing and the sign-up process, yet most details were in fine print and required me to figure out the database integration and calling tools alone. Once I signed up, I realized how critical the training sessions were for understanding the dialing system and updates. It was a bit challenging initially to align my workflow with the software’s features because I needed more information up front. However, once I invested time in exploring the training and onboarding materials, things began clicking. The support team was helpful when I reached out, but overall, I feel like I learned most by doing rather than being guided through the entire process beforehand. This experience was different from what I expected, but I’m glad I stuck with it.