Quick initial response was good, but later was slow
I remember one particular incident when I had an issue with the dialer feature and reached out to the support team. They responded quite quickly that time and provided some helpful advice that got me started on solving the problem. However, that promptness felt more like the exception than the rule. For most other queries, the response times were disappointingly slow, sometimes leaving me waiting without updates. The people on the phone seemed polite, but their availability was inconsistent. Beyond the first helpful reply, I often felt like I was left to figure out things on my own. It was particularly frustrating during onboarding when timely support would have made a big difference. While there was occasional assistance, the lack of consistent communication made me doubt relying on their support in critical moments.