Quick help missing in some moments during sales
When dealing with WFHI before making the purchase, the responsiveness of the sales team was a mixed bag. For the most part, emails went unanswered for a bit longer than I hoped, which made me question how quickly issues would be resolved later on. Then there was one specific time when I needed info about a feature used in their dialer software, and support got back to me surprisingly fast with detailed explanations. That quick assistance was a big relief and stood out compared to the slower pace I’d seen before. However, after that moment, the rest of the communications were uncertain, with some follow-up queries taking too long to get any reply. Also, the onboarding guidance after I finally signed up was adequate but lacked the proactive attention that would have made me more confident. I felt like the people were generally capable but fell short on consistency in being immediately responsive, which I think is what’s missing to really make the whole pre-purchase process seamless and reassuring.