Quick decision but confidence grew over time
When I first signed up, I expected the sales and pre-purchase process to be routine and straightforward, but turned out to be a bit more involved than anticipated. Initially, the sign-up itself was quite quick and easy without complications, which gave me some confidence. However, engaging with the database and calling tools required more detailed training and learning than I had expected. Over a few days, the automatic updates and telephonic support helped me get comfortable. The invoicing and payment processes were transparent and fairly simple, so I didn't feel worried there. Compared to other platforms I had considered, this turned out to be faster in getting set up but slower in mastering the software itself. By the end of my trial use, I felt much more confident using the remote workflow tools than at the start. So, although some aspects initially seemed complex, the overall experience left me assured about continuing with the software and training provided.