3 out of 53 of 5Verified purchaseSupport and communication
Quick callbacks but slow ticket resolution
You responded quickly several times when I reached out by phone, which I appreciated. It felt like real people picked up and tried to help immediately. However, the resolution of some of my queries took longer than I expected. I was bounced around a couple of different support agents, which got confusing and slowed things down. It would be better if the team could coordinate internally to avoid repeating explanations. Still, the helpful attitude during calls balanced out the structural hiccups. Overall, your team’s communication was responsive yet inconsistent in delivering timely solutions during the support process.