Quick answers but a bit of waiting time
The telephonic support overall was quite helpful when I was setting up the database feature and troubleshooting the dialer configurations. I appreciated how the agents were patient and walked me through the onboarding steps clearly. However, sometimes I found myself waiting a bit longer on the phone before being connected, which was slightly frustrating at times during busy hours. Also, some information felt a bit repetitive, especially regarding software updates and basic setup instructions. Despite that, the communication was mostly smooth, and the team made sure I had the necessary guidance to use the remote workflow tools effectively. I also think that the support calls could be a little more streamlined to avoid repeated explanations, but I do value how they tried to make sure I understood each part well enough. In general, the wait times were not long enough to deter me from calling again if I need help, and the assistance felt personalized enough to address my specific queries about the calling tools.