Quick access to support info was the highlight
You make it fairly easy to find the help I needed with the software and training, which is a definite plus. The onboarding process included pretty clear instructions and the telephonic support was responsive when I couldn’t locate something on my own. The database feature was well integrated, and I could update it without major difficulties. One thing you might want to improve is the way some of the billing and invoicing information is presented—it’s not always obvious at first glance what charges relate to which updates or services. Overall, I'm pleased with how straightforward it was to get started and find support materials when I ran into questions. The automatic updates actually helped prevent common frustrations by keeping things running smoothly without my intervention. If you polish the invoice presentation slightly, I think that would round out an already strong support experience nicely.