Quick access but slow setup process
The software access was granted relatively quickly, which was a positive aspect of my experience. I was able to log in and explore the calling tools and dialer with minimal delay, which allowed me to get started pretty fast. The database feature was intuitive once I got into it, helping me organize my contacts efficiently. However, the onboarding process took much longer than I expected. The training sessions were informative but not sufficiently comprehensive, so I found myself spending extra hours figuring out some features independently. Automatic updates were seamless and did not disrupt my workflow, which was a relief. The sign-up and invoicing process were also straightforward, and I had no trouble understanding the billing cycle. While the support team was helpful when contacted, reaching them required some waiting, which was frustrating. Overall, it's clear that the software delivers value once fully set up, but getting there took longer than it should have. I appreciate the easy access and quality of tools but wish the initial setup phases had been quicker and more guided to improve the overall experience.