putting the good and bad sides in one place
Honestly, the initial setup was a bit of a headache. Getting started felt like a one-off grind where I had to figure out a lot on my own without much guidance. They say the onboarding will help smooth the path, but for me the process felt kinda clunky and at times confusing. On the plus side, I’ll say the telephonic support did answer quickly sometimes, which was okay for clearing small doubts. However, after that, the follow-up or ongoing help to keep things running smoothly was basically nonexistent, so I felt left on my own a lot. The automatic updates seemed fine though, they didn’t break anything at least, which was a relief. The calling tools also worked okay once I figured out certain bugs. Overall, it's that setup was too heavy a lift for a beginner without constant support, but a few features like support calls and updates did function well enough for me.