Putting in endless effort just to get basic support
Before I started using WFHI software, I had experience with other remote workflow tools that offered decent support and communication. I expected a similar or better level of responsiveness here, especially since this involved paid software and training. However, my initial conversations with their support team were slow and unclear, which was disappointing. I had hoped the onboarding flow would be smoother, but setting up calling tools and the dialer took many frustrating attempts. Unlike what I had seen elsewhere, the integration with the database felt clunky, and updates didn't help improve stability. Throughout my working week, the telephonic support remained inconsistent — sometimes reachable, sometimes not, and often less helpful than I needed. Comparing WFHI's invoicing and payment process to other services, I found it unnecessarily complicated and poorly explained. Overall, the gap between what I expected and what actually happened left me feeling that I wasted a lot of time and energy trying to make this work. It required ongoing effort from me without satisfactory results or clear communication, which is why I cannot recommend WFHI for anyone who values reliable customer support and straightforward software onboarding.